BPO Solutions

The contact center is the “face of the corporation” to customers, stockholders, vendors, and employees. It is often a mission-critical operation, responsible for sales, marketing, service, or general information requests. According to a customer survey, 80% of customers say that the service representative has a major influence on their opinion about the company [Genesys]. Customers expect a high level of service, and demand choice in how they communicate with corporations. Contact centers that once answered only telephone calls now field queries from multiple channels — phone, fax, email, and web interaction. The popularity of wireless communications and emerging messaging technologies promises to create new expectations for contact centers — the need to push information through new applications and mobile user devices.

With our experience staff Icarian Technologies enables you to delight your customers.  With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.

Solutions as per services

  • Inbound Services
  • Outbound services
  • Customer care
  • Order management services
  • Sales and customer acquisition
  • Email support
  • Live chat support
  • Technical support
  • Debt collection

Industries we Service

  • Telecom
  • Retail and E-commerce
  • Education institutions
  • Media and entertainment
  • Government agencies
  • Travel, leisure and hospitality
  • Manufacturing

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